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  • Now Hiring: InfoSec Team Member; Information Security Engineer – The Information Security Engineer position provides technical problem-solving and support to HighTechniques. entire customer base. This position is integral in adding value to our customer relationships via the skill and service this position provides.

    Goals and Responsibilities:

    Provide courteous, efficient, and professional service to prospects, customers and vendors.

    Troubleshoot various technical issues; network, system, etc, ensuring complete customer satisfaction with the resolution provided (must develop the ability to do so)

    Develop and maintain a thorough understanding of HighTechniques. offerings, their implementation & use within a client environment, and what the common challenges may be

    Assist in the customer retention process by proactively contacting customers to ensure their satisfaction and renewal of product and services

    Participate in improving the company.s support process by creating knowledgebase articles and product solutions

    Administer and enforce customer service, technical support, sales, and marketing policies

    Perform technical Product demonstrations for sales prospects or at trade shows, as back-up to sales engineers

    Perform penetration tests or vulnerability assessments for customers, as part of our Services offerings

    Refer calls as appropriate & use various internal systems for cross-functional communication

    Requirements:

    Ability to work in a team and independently

    Ability to troubleshoot technical issues

    Experience with Windows (XP, 2003, 2008, Vista, 7) and Linux (Redhat, Ubuntu, etc.)

    Knowledge of networking, vulnerability scanners, penetration testing

    Experience with configuring and interacting with LDAP, Active Directory, and SNMP

    Strong knowledge of TCP/IP; familiar with protocols: MSRPC, NetBIOS, SMB, HTTP, DNS, FTP, SMTP, etc.

    Excellent organizational, communication, writing and interpersonal skills

    Proven time and management abilities

    Ability to provide 24x7 support on a rotational basis using cell phone and remote access tools.

    Willingness to travel when required, please send resume' to hr@hightechnique.com


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